Return & Refund Policy

At LunaGold, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Return Window
You may return eligible items within 30 days of the purchase date. Unfortunately, we cannot offer refunds or exchanges after this period.

Eligibility for Returns
To qualify for a return, the item must meet the following conditions:

Item must be unused, undamaged, and in original condition

Must be returned in original packaging (or secure equivalent if unavailable)

Must include a valid receipt or proof of purchase

Return address will be provided on your return label (may vary by product/warehouse)

Important Notes:

Items marked as final sale or purchased during promotions cannot be returned unless defective

Do not send your return directly to the manufacturer

Refunds (If Applicable)
If your item arrives damaged, defective, incorrect, or is lost in transit, we will offer a full refund or send a free replacement, within 30 days of the purchase date.

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 3 business days to your original payment method.