HOW CAN WE HELP?
Most Important Questions
Item
How long does the shipment take?
Shipping times vary depending on the product type, production process, and any unforeseen delays. Most orders are delivered within 10-25 business days from the purchase date. Estimated shipping details are available on each product page..
For more information, please refer to our Shipping Policy, where we outline processing and delivery timelines. We work to process orders efficiently and will keep you updated throughout the shipping process.
To track your order, visit the Track Order section on Lunagold.shop, enter your order number and email, and access real-time tracking updates.
If you need any assistance, please contact us!
How are my shirts sized?
To ensure the best fit, refer to our Size chart, which provides detailed measurements for each product.
Please note that due to the production process and manual measuring, a slight variation of up to ±1.0 inch may occur.
How can I request a replacament/refund?
If you receive a defective or incorrect item, submit a request through our support form within 30 days of delivery, including a photo of the issue. Our team will work quickly to resolve it for you.
What payment methods and currency do you accept?
We accept credit, debit, and prepaid cards. More details can be found on our Payment methods page.
All transactions are processed in USD. If your bank operates in a different currency, the final amount may vary due to exchange rates.
How can I contact your customer service?
If you have any questions or need support, visit our Contact Us page. Our team is ready to assist you.
