ORDER TRACKING
Enter below information to check the status of your order:
- Order Number: #(xxxxxx)
- or Tracking Number
Tracking FAQ
Item
When will I receive my order?
At Lunagold™, we strive to deliver your order as quickly as possible.
Estimated processing and shipping times:
- United States: 10 to 22 business days
- International: 15 to 25 business days
(Unexpected delays may occur due to postal service issues.)
For more detailed information, please refer to our Shipping and Delivery page
Once your order has shipped, you will receive an email with tracking details. If you don’t see this email, please check your spam or junk folder.
My tracking number doesn’t work
Tracking updates typically become available 48 to 96 hours after you receive your tracking number. This delay occurs because shipments need to reach a local facility before entering the tracking system.
Certain shipping carriers may take longer to process items, especially for products like t-shirts, posters, canvas prints, or mugs.
Why is my order tracking not moving?
We understand how frustrating it can be when tracking information doesn’t update. During peak demand periods, some shipments may not show real-time tracking but are still in transit.
Common reasons for tracking delays:
- Adverse weather conditions
- Customs clearance procedures
- Shipping carrier delays due to high order volumes
If your tracking status hasn’t changed for 10 to 15 days, please contact Us, and our support team will be happy to assist you.
